CV - Andrew Odgers

 

Profile
A managing consultant particularly experienced in organisational, people and quality development to achieve service improvement and excellent customer focus. Skilled in initiating and project managing innovative interventions in the public and private sectors to meet strategic business objectives and drive change. Has managed cutting edge change and development programmes involving large groups of staff, and managed project teams for demanding clients.   Has experience of operating in challenging, rapidly changing people environments. Proactive and results oriented professional, able to work under pressure.
 
Key Differentiators
 Proven ability to establish and maintain excellent business relationships with clients, determine clients’ needs and devise solutions that contribute to profitability through service improvement. A high capacity for analytical thinking and problem solving and understanding conscious and unconscious motivation of behaviour. Well developed commissioning, interpersonal and relationship management skills and an excellent communicator. Extensive experience across Central Government, Local Government, Banking (Merchant and Retail), Government Agencies, Third Sector including:
 
  • Organisational development within a Strategic Human Resources framework
  • Leadership and management development across sectors
  • Working within an ICT environment to develop Human Resources solutions and drive change
  • Structured and practical approach to project and risk management,    ability to multi-task, prioritise, estimate and manage concurrent projects ensuring delivery within time and budget constraints
  • Account management with a particular skill in excellent client     relationship management
  • Experience with project management disciplines (Prince2) and tools    (Microsoft Project)
  • Experience with quality processes within ISO accredited environments
  • Analytical ability to deconstruct problems, and devise actionable    solutions
  • Ability to present to, engage and influence decision makers at all levels
  • Highly regarded people-oriented leadership and team building skills
  • Executive coaching focussing on business and personal objectives
  • Interim Experience - Customer Services in a fast moving environment.
Current and past Projects
 
Olympic Delivery Authority Transport Team
 
Contribution: Designed Leadership Programme and delivering top team and management team workshops to 17 participants. Delivering 360 feedback development sessions to all delegates.
 
Venda – a cloud-based (SaaS) commerce solutions company
 
Contribution: Designed a leadership programme and 360 questionnaire for the Venda management team. Delivering monthly coaching sessions to this team as well as four leadership workshops.  
 
Clore Social Leadership Programme
 
Contribution: Facilitating Action Learning sets and providing coaching support to programme delegates.
 
Ernst and Young
 
Contribution: Facilitating Action Learning Sets as part of the EY Accelerated Leadership Programme.
 
Health and Social Care
 
Andrew delivered Leadership Programmes to Health and Social Care groups as well as the Fire and Rescue Services in the North West. These programmes have been designed to develop future leaders, those who will be undertaking key roles in these services over the next ten years.
The programmes supported participants’ development over a 9-12 month period, beginning with a 360 feedback exercise, followed with  a blend of face-to-face leadership development skills days, a work-based assignment, and one-to-one coaching.
 
Goldman Sachs
 
On-site Service Manager for the Consultant Team at Goldman Sachs. Responsibility for Application Management Team transitioning and then supporting three Goldman Sachs Applications. Lead consultant liasing with the client to introduce and develop an in-house training function in an environment that was resistant to it. Project managed Training and Development Plan for Private Wealth Management Division. Conducted user testing and devised and delivered training to users in Europe in a rapidly changing environment.
 
Interim head of Customer Relations Harlow District Council.
 
Reporting to an Executive director Andrew negotiated with the Trades Union during a phase of staff reduction and redeployment. His role was to co-ordinate the work of the Contact Centre Manager, software developers and CRM system owners. Other work included writing and negotiating Service level Agreements with Service Heads, writing committee reports, writing communication briefings to the organisation about key stages in the change process and developing and presenting roadshows to teams across the organisation. Andrew was lead officer for the council on an LSA project involving providing a single point of access and information for County services and the new Civic Centre.
 
NW FRS
 
Contribution: Trained and supervised 10 coaches drawn from the North West Fire and Rescue services to support future leaders in their development.
 
Belfast City Council
 
Contribution: Design and Development of a Bespoke Performance Management Scheme for Chief Executive and Executive Directors. Scheme required to ensure accountability for delivering the Council’s corporate objectives. This working closely to guide the head of HR in this initiative, and, designing an outcome focussed appraisal scheme, including a 360 assessment. Delivered 360 coaching feedback sessions to 40 managers.
 
 
 
Her Majesty’s Prisons HR Coaching Support
 
Contribution: Working within the new strategic HR framework, Andrew interpreted and delivered assessments to Personnel managers who were being considered for new HR Business Partner roles.
 
North West Improvement Network (NWIN)
 
Contribution: Designed and delivering an OD programme to senior project managers in the North West of England. Programme introduced key principles of OD, a range of techniques over 8 days (workshops and action learning across 5 cohorts).
 
Metropolitan Police Service
 
Contribution: Working on a pilot Cultural change programme. Andrew supported the Borough Commander in Greenwich, delivering the elements of a Values Based change programme aimed at improving morale, and community focus. Key interventions: Action Learning, Coaching and skills workshops.
 
Experience
 
Set up own consultancy in October 2006, focussing on OD and Learning and Development. Work as associate to Action Learning Associates and SOLACE Enterprises
 
Tribal Centre for Organisational Learning April 2005 – October 2006
 
Tribal Consulting  July 2003 – March 2005
 
Caxton Consulting, Managing Consultant, June 2002 – June 2003
 
The Barony Group, Managing Consultant, October 2001 – June 2002
CMG PLC, Consultant, November 1998 – September 2001
London Borough of Hackney, Senior HR Manager Organisational Development, January 1997 - October 1998
 
Education and Qualifications
 
EFQM Assessor
Prince2 Practitioner
University of Natal, Durban, South Africa
1981 – 1983 Bachelor of Commerce Degree (Economics and Psychology)
1985 Bachelor of Social Science Degree (Hons.) Psychology
UKCP Registered Psychoanalytic Psychotherapist
Sheffield Hallam Coaching & Mentoring Research Unit: Mentoring and Coaching Skills Portfolio Module.
Interests
Film making, running, gardening, travel.

 

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